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Shipping & returns

Shipping charges and delivery time varies for different destinations.
Our delivery time starts from the moment an order is accepted. We will process and dispatch the order normally within 24h hours.
Please note, during sale your purchase may take longer to arrive.
The orders are handled with Posten and Bring. Estimated delivery time for adresses in Norway is 2-5 working days after order confirmation unless stated otherwise. 
Orders are dispatched monday-friday within the opening hours of Posten.
Orders places during weekends and holidays will be processed next working day.
 
Order Tracking
All shimpments are sent with a tracking number.  You can at any time track your package at Posten.no
 
Undelivered orders
Packages that hasn’t been picked up at the local postoffice within the time limit will be charged with a fee of 150 NOK and will be sent back to the store. 
 
Taxes
We are not responsible for local import taxes and duties for deliveries outside of Norway.
For residents in Norway no extra cost will be charged. 
 
Restrictions
Due to transport restrictions, we are unable to ship pressurised or flammable items outside of Norway at this time, as well as exotic leathers. 
 
Do not hesitate to contact us by email for assistance with your purchase. 
We are happy to advise when it comes to sizing, product information, delivery questions etc.
 
Returns
If you wish to return the item you just received, you can do so by simply put it back in its original containers and send it back within 14 days. 
The product has to be unused, and in the same condition as when received. 
The products can be returned by mail, or in our store in oslo with the invoice and return form to
Vincci AS, Akersgata 20, 0158 Oslo, Norway
 
You will find the return forms needed with your order confirmation.
Fill out the form and attach the return address patch on the box, and deliver it at your local post office. 
If the provided address patch is not used, you will be held responsible for the return shipment cost. 
 
When the goods are returned and accepted you will get reimbursed within 2-7 working days depending on your bank or card issuer. 
If the item is returned after the time limit of 14 days the parcel will be sent back to you.
 
Return policy
To return an item presupposes that the item is in perfect and unused condition. All original tags must be intact and attached to the garment. 
Items with stains, scents or any other flaws will be seen as used and will not be accepted.
Underwear, swimwear and jewellery cannot be returned due to hygienic reasons. 
Shoes are to be retuned in original packing and containers. The shoe box should be wrapped in paper before return. Do not use the shoebox as a shipment container alone. 
 
Size exchanges
If you wish to exchange your item for a different size, you can place a new order in the webshop. 
You will receive the order within 2-5 working days (Norway). You can also exchange the items in our store in Oslo.